Autumn 2018 Newsletter
The Autumn 2018 Newsletter is out now. Click here to read.
Investors in People
We are pleased to announce that we have retained our Investors in People Accreditation. The Surgery has worked very hard to keep the standard for the award and would like to thanks all the staff for their hard work on the achievement.
For more information on Investors In People please follow the link: Investors in People Webpage
GP training afternoons
We are still open to collect pre-made prescriptions and make appointments in person but there are no clinicians on site. Telephones are diverted to 111 from 13.00 on these days to allow staff training.
The next GP training afternoons are on:
We apologise for any inconvenience caused. For urgent assistance please contact NHS out of hours service on 111.
Please note: These dates are subject to change.
We are also closed all day on all Bank Holidays.
GP online, saving you time
Did you know that GP online services can save you time?
Did you know that you can book and cancel appointments online, order repeat prescriptions and, view some of your health records by simply signing up for GP online services? All you have to do is take two forms of ID into your GP practice and register your details.
You can find out more about GP online services on the NHS Choices website.
Please watch the short film below to find out how seeing a pharmacist can help take the strain off local NHS services...
Please note: Maureen Gillanders is available on the last Wednesday of the month to provide advanced electrolysis services to patients. Please see 'Our Services' for more details
The clinic at Wickham Market Medical Centre will take place on the third Monday of every month (subject to change).
Please look under 'Our Services' for more details.
Have you tried our virtual doctor?
Dr Matthew Piccaver may be able to answer some of your questions about coughs, colds, sore throats and the flu. That way, you can manage your symptoms more effectively and can understand when you should book an appointment with your GP.
It is available on your mobile, on your tablet or on your PC so wherever you are when you have a question, that question can be answered.
Ask Dr Matt a question via the website VirtTuri; you'll be surprised by just how much he knows.
Friends and Family
The Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.
It is completely anonymous. Please collect a form from your Doctor or Reception.
Please see the following video for more information.
In the month of December 2018, at both Wickham Market and Rendlesham Surgeries, 218 appointments were missed and not cancelled. This is equivalent to 47 hours and 5 minutes of wasted clinician time. Please remember to cancel your appointment if it's not required.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.