PRACTICE NEWS

CLIMB Study

The study is open to anyone over 16 years of age (or under 16 with parental permission). Participants must reside in the UK. The average time taken to complete the online survey is approx. 15 minutes.

GP sites have been added to the survey so that when participants are asked where they heard about the survey, they should be asked to tick 'from a GP' and then further instructed to tick the name of the surgery in a drop-down list. Participants are advised to start typing the name of their surgery and drop-down boxes containing those words appear, so they don't have to scroll through a long list.

The survey is open to anyone; patients, relatives, friends, local groups, village social media sites etc. You can send the link to anyone.

See the CLIMB Study poster

Take the Survey Now!

 

First Contact Physiotherapists

The Peninsula Practice, Wickham Market Medical Centre, Little St Johns Surgery and Framfield House Surgery have been working together as part of the Deben Health Group (DHG) since 2012.

The PCN Board have created an on the day physiotherapy service to support patients across Deben Health Group and are pleased to announce that this service will launch Tuesday 1st September 2020.

Our Care Navigators can book a slot for patients, we recommend you contact your surgery in the normal way to use this physiotherapy service. In most cases it is more clinically appropriate to be triaged and have a consultation with a Physiotherapist, who is better qualified to treat musculoskeletal and joint problems, rather than see a GP or Nurse Practitioner and then be referred and wait longer for appropriate help.

This service has been set up in partnership with Allied Health Professionals (Suffolk), initially appointments will take place over the phone during a 20 minute slot between 9.30am until 5.30pm Monday – Friday, with face to face consultations happening only where clinically necessary at Framfield House Surgery in Woodbridge. Any patient registered with a Deben Health Group surgery can book an appointment.

Bethany Scott, MCSP, BSc (Hons), MSc and Kyle Tanner MCSP, BSc (Hons), MSc are experienced physiotherapists who will initially phone triage patients (due to COVID) and arrange face to face appointments where clinically necessary. They can we can request further investigations, following an initial triage assessment and in consultation with your own GP.

As this is a new service, we will be monitoring it carefully to check its progress and effectiveness over the coming months and your feedback would be welcomed to help us deliver the best provision to our DHG family.

Feedback should be emailed in the first instance to Hannah.Mitchell26@NHS.net who will coordinate communication and report back to the PCN Board.

Kind Regards,
John Lynch (Dr)
PCN Clinical Director for the Deben Health Group

 

Wickham Market Medical Centre Patient Group

Retirement of Chair and Vice Chair

The Partners and Staff at the practice would like to pass on their huge thanks to Gary Miller (Chair) and Bryan Hall (Vice Chair) who have both taken the decision to stand down and retire from the Patient Group. ( Bryan has kindly agreed to stay on the group until replacements have been appointed).

The Patient Group was one of the very first Groups to be established in Suffolk and has been extremely proactive under Gary’s leadership with the support it has given to the practice. Gary and Bryan were both inaugural members of the Group and have held the positions of Chair and Vice Chair since they were elected, their contribution has been considerable, both having worked tirelessly within the community supporting patient’s needs and proactively representing the practice at DHG, CCG and National PPG events.

Everyone at the practice would like to wish them all the very best for the future including a long and happy retirement.

Jane Wallace
Business Manager

 

Latest Newsletter

The Autumn 2020 Newsletter is out now.

 

Older Newsletters

 

Keep Calm And... the user guide to handling your new baby

  • When a baby is crying, there are different ways you can try to soothe it/’fix’ the problem
  • If baby won’t soothe, and if you feel stressed and overwhelmed, step away for a moment, take a moment to yourself and try to calm down
  • It is not unusual or shameful to feel overwhelmed by a baby crying

See this slideshow for more information

  • Babies are delicate and vulnerable, and it is dangerous to shake them
  • Help is available, and you are not alone
     

 

Social Prescribing: Connect for Health - What is Social Prescribing?

Connect for Health logo

Social prescribing enables GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services.

Locally, social prescribing is known as 'Connect for Health'.

NHS England describes social prescribing as “enabling all local agencies to refer people to a link worker”. Link workers - known locally as Community Connectors - give people time and focus on what matters to the person as identified through shared decision making or personalised care and support planning. They connect people to community groups and agencies for practical and emotional support.

Connect for Health particularly works for a wide range of people, including those:

  • with one or more long-term conditions,
  • who need support with their mental health,
  • who are lonely or isolated,
  • who have complex social needs which affect their wellbeing.

Take a look at our Special Edition Newsletter about Connect for Health for more information.

New Support for Parents (Information for young children)

Good neighbourhood schemes / Support

 

Lost and Found

We have a few items in our lost and found drawer. If you have lost something or think you have left something behind at the surgery please contact us with the details.

 

Investors in People

We are pleased to announce that we have retained our Investors in People Accreditation. The Surgery has worked very hard to keep the standard for the award and would like to thanks all the staff for their hard work on the achievement.

White logo

For more information on Investors In People please follow the link: Investors in People Webpage

 

Healthwatch Suffolk

Healthwatch Suffolk are working with partners and people across local NHS and social care services to host a short survey about your experiences of services during the coronavirus pandemic.

It has never been more important to feedback. With so many changes happening across services, they need rapid feedback to understand more about how they are impacting on your care. This is also a brilliant way to say thank you to services if you have had a good experience. They will make sure they see your comments.

Your feedback will be taken seriously and used to shape and inform the response to COVID-19 in Suffolk. The online link has 7 questions. To take part please use this survey.

Right now, they can’t speak with people face to face, so they are asking for your experiences online. Please share the survey widely with your friends and family if you can.

If you need support to complete the survey, you can call then on freephone 0800 448 8234. Their staff will be happy to guide you through and to record your answers. You can also use this number for signposting to local support or information about local services.

 

Healthwatch

There are are two surveys you might want to complete:

 

The Suffolk and North East Essex Digital Health and Care Survey

We are seeking to gather feedback from the public and also our local NHS and care workforce about the use of digital services (e.g. online consultations with clinicians, remote triage or visiting etc). The aim is to understand how the significant increase in the use of technology during the pandemic has impacted upon people’s experiences of receiving, or providing, both NHS or social care.

We are particularly keen to hear from people who may find it difficult to access online services, or who may be digitally excluded so that we can find out what is needed to help people access care or support. We would also appreciate any support to reach BAME communities and people for whom English is not their first language.

There is an opportunity for people to sign-up to participate in co-production of a second phase of this research that will explore people’s experiences in more depth. This second phase will be informed by people’s responses to this initial survey.

The pandemic has accelerated the use of digital service offers, which has been viewed as a positive development for people needing to access care or advice at this time. In many cases, these new ways of working will be here to stay, so we need to make sure they will work for those who need to access them now and in the future. The survey, which has been commissioned by the SNEE ICS, is an opportunity for our local health and care system to reflect upon this and to take forward any learning into future digital strategies and practice across services.

We would be very grateful for any support from system leaders to distribute this survey widely across the ICS footprint and to encourage responses from both the public and also NHS or social care staff. Please contact research@healthwatchsuffolk.co.uk if you have any questions about this work or call 01449 703949 to speak with a member of the team.

 

GP training afternoons

We are still open to collect pre-made prescriptions and make appointments in person but there are no clinicians on site. Telephones are diverted to 111 from 13.00 on these days to allow staff training.

The next GP training afternoons are on:

  • 12th August (from 16:00)
  • 10th September
  • 7th October
  • 12th November
  • 2nd December

We apologise for any inconvenience caused. For urgent assistance please contact NHS out of hours service on 111.

Please note: These dates are subject to change.

We are also closed all day on all Bank Holidays.

 

GP online, saving you time

Did you know that GP online services can save you time? 

Did you know that you can book and cancel appointments online, order repeat prescriptions and, view some of your health records by simply signing up for GP online services? All you have to do is take two forms of ID into your GP practice and register your details.

You can find out more about GP online services on the NHS.uk website.

Wellbeing Suffolk

 

Think Pharmacist!

Please watch the short film below to find out how seeing a pharmacist can help take the strain off local NHS services...

 

conditions- costs to NHS

 

Have you tried our virtual doctor?

Dr Matthew Piccaver may be able to answer some of your questions about coughs, colds, sore throats and the flu. That way, you can manage your symptoms more effectively and can understand when you should book an appointment with your GP.

It is available on your mobile, on your tablet or on your PC so wherever you are when you have a question, that question can be answered.

Ask Dr Matt a question via the website VirtTuri; you'll be surprised by just how much he knows.

VirtTuri

 

Friends and Family

The Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.

It is completely anonymous. Please collect a form from your Doctor or Reception. 

Please see the following video for more information.

 

Non Attendance

In the month of January 2020, at both Wickham Market and Rendlesham Surgeries, 170 appointments were missed and not cancelled. This is equivalent to 34 Hours 57 Minutes of wasted clinician time. Please remember to cancel your appointment if it's not required.

01728 747101.

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Investors in People Award

Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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