Welcome to Wickham Market Medical Centre

Practice Premises

 

Wickham Market Medical Centre is a rural practice based in Wickham Market and also provides a branch surgery service in Rendlesham.  

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including minor surgery, minor injuries, childhood vaccinations and travel vaccinations.

You will find everything you need to know about our practice plus a wealth of health-related information in the menu on the right hand side.  Please have a look around and feedback any comments you may wish to make regarding the web site.

 

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Novel Coronavirus (COVID-19)

Covid-19 Update – 23rd March

Please note: The Rendlesham Surgery is now closed to patients, this decision was not taken lightly but it has quickly become apparent that it would be extremely difficult to continue to staff both surgeries. However patients can continue to pick up their medication from Acer Road Pharmacy from a window at the side of the building, signs are in place to direct patients accordingly.

At Wickham Market a window has been opened near the front doors to enable patients to pick up medication, again signs are in place to direct patients accordingly

Repeat Prescriptions – please allow three full working days for the practice to process them and an extra day for them to be dispensed to the relevant surgery.

Access to Wickham Market Surgery is now via Entrance 1 which is at the side of the building, access is via an intercom and Entrance 2 which is at the front of the building on the far right hand side, access is via a door bell. You will be advised by a clinician when you are offered an appointment as to which entrance to go to and again signs are in place to direct patients accordingly.

 

For the latest information and advice regarding Novel Coronavirus (COVID-19) check online for:

NHS advice on the Novel Coronvirus

Government advice on the Novel Coronvirus

If you are concerned that you may have Coronavirus, or may have come into contact with someone who has, the NHS 111 online service has created Coronavirus pages that tell what you should do based on your particular circumstances.  Please do not visit the surgery until you have contacted NHS 111.

 

Covid-19 – Changes to for patients booking appointments at the practice

The practice is moving over to a Dr First Triage service which means that all patients who feel that they need to be seen by a clinician will be added to a triage list and a clinician will ring them back and offer them a face to face appointment if they feel it is clinically appropriate to do so.

Access to both Surgeries will change, the front doors will be locked and access for all appointments will be through the side doors, using a door bell at Rendlesham and an intercom system at Wickham. Patients will be screened to confirm that they have no coronavirus symptoms and that they have an appointment. No one will be allowed to enter the building who does not have an appointment.

Medication collection will be via a window near the front door at Wickham and through a window in the Pharmacy Shop at Rendlesham.

PLEASE NOTE - All appointment booking and medication queries etc will be via the telephone, there will be no face to face service.

Notices will be displayed outside both buildings to direct patients but the key message is that no one will be allowed to enter the building without an appointment and they will be screened again before entry.

Medication Collection Wickham Market Surgery - Please note Medication can only be picked up at the Wickham Market Surgery between 10am and 1pm and 3pm and 5.30pm , Dispensary staff will also only be available between these times to deal with any telephone queries. This is to give staff protected time to manage the high volumes of work we are experiencing.

Latest NHS Guidelines translated into 32 languages

 

ATTENTION - THIS UPDATE INCLUDES IMPORTANT INFORMATION ABOUT THE CORONAVIRUS (COVID-19) AND YOUR INFORMATION - PLEASE READ CAREFULLY

Coronavirus (COVID-19) pandemic and your information

The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.

The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'

The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.

The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be communicated via an update to this Privacy Notice.

Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.

 

How we use Information to Manage the Health of Local Population

For further details see our How we use Information to Manage the Health of Local Population document.

 

Footsteps - Walking with you

We would like to say a huge thank you to everyone that donated and bought raffle tickets in our Christmas Raffle. We raised £200 towards Footsteps - Counselling for 11-25 year old. Please see the Footsteps website for more information.

 

Out of Area Patients

Please read our how to register page

 

Rendlesham Clinic Changes

Due to GP requirements, some afternoon clinics at Rendlesham Surgery will be changing to the morning. These changes will be on:

  • 27th March
  • 30th March
  • 3rd April
  • 17th April
  • 22nd April
  • 24th April
  • 15th May
  • 27th May
  • 8th June
  • 12th June
  • 17th June
  • 26th June
     

Wickham Market Medical Centre with be open as usual. If you have any queries, please call the surgery on 01728 747101. Acer Road Pharmacy is NOT affected by these closures and will remain open until 17:30.

 

My Care Record

My Care Record enables health and care professionals, directly involved in your care, to access informaiton about you.

 

Contact your Doctor Online

We've added eConsult to our website. This enables you to contact your Doctor online. For further information on how eConsult works why not watch this short video.

 

Pharmacy2U

Pharmacy2U is NOT your local pharmacy and has nothing to do with us.

Further advice regarding Pharmacy2U

 

eConsult Newsletter

Read the latest eConsult newsletter.

 

Practice News

Our Current News stories include:

 

Other News and Information

Patient Online Services

You can now book your appointment and order your repeat prescription online using our patient online access service. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.

If you have not already registered for this service please pop into the surgery for details.

Book an Appointment or Order Repeat Prescriptions

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The 4 Videos below are GDPR notices

Your Rights

 

Security

 

What we do with your information

 

Keeping Records

 

 

Click below to watch a video about Fair Processing

Patient Participation Group

Did you know we have a Patient Participation Group?

Practice Logo

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.

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Investors in People Award

Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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